Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information generated when you use our services:

• Identity information — your name, email address, and phone number when you contact us or create a transaction request.
• Transaction information — currency pairs, amounts, destination bank account or wallet details required to complete your transactions.
• Verification information — documentation we may request to verify your identity in line with our security and compliance processes.
• Technical information — device type, browser, IP address, and usage data collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Process and complete your currency exchanges, international transfers, and USDT transactions.
• Verify your identity and protect against fraud, abuse, and unauthorized activity.
• Communicate with you about your transactions, inquiries, and support requests.
• Improve our platform, services, and customer experience.
• Comply with applicable legal and regulatory obligations.

3. How We Protect Your Information

Security is at the heart of everything we do. We apply strict verification processes and secure transaction protocols to safeguard your personal and financial information, including:

• Encryption of data in transit across our website and services.
• Access controls limiting who within our team can view your information.
• Continuous monitoring of our systems for suspicious activity.
• Secure handling of bank account and wallet details used in transactions.

4. Sharing of Information

We do not sell your personal information. We share information only when necessary to deliver our services or meet legal obligations:

• With banking and payment partners strictly to process your transactions.
• With service providers who support our operations under confidentiality obligations.
• With regulators or law enforcement where required by applicable law.

5. Data Retention

We retain your information only as long as necessary to provide our services, resolve disputes, enforce our agreements, and meet legal and regulatory requirements. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to or restrict certain processing of your information.

7. Cookies & Analytics

Our website may use cookies and similar technologies to keep the site working smoothly, understand how visitors use our pages, and improve your experience. You can control cookies through your browser settings; disabling them may affect parts of the site.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at support@gracetglobal.com or through our contact page. We're committed to resolving privacy concerns promptly and transparently.